PAPER PLANES RETURNS

RETURNS ARE A PROCESS...

Select the items to return

Get a gift card credit confirmation

Print your return label and send us back the package within 7 days

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the warehouse, you'll receive your gift card typically within 1-3 business days. The credit can only be used on the Paperplanes website.

What items are returnable?

  • Items purchased in the last 14 days.
  • Items must have original tags and have not been worn to be eligible for return
  • Unused products

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Original shipping charges except in cases where we have made a shipping error

Can I return additional items that are not listed on my return?

  • Paper Planes IP Holdings is not responsible for any additional item/s returned that are not listed on the original return authorization. 
  • When the customer creates a return label, the label is designated for the specific units selected, if a customer decides to add more units an additional charge will be taken to compensate for the additional weight. 
  •  Customers who mix any approved returns with non-approved items ( Final Sale items) will have the non-approved items discarded at the cost of the customer. Please make sure to identify all items on your return slip in order to avoid any confusion.

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