Select the items to return
PAPER PLANES RETURNS
RETURNS ARE A PROCESS...
Get a gift card credit confirmation
Print your return label and send us back the package within 7 days
Common Returns Questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How soon will I get my refund?
Once your items are inspected by the warehouse, you'll receive your gift card typically within 1-3 business days. The credit can only be used on the Paperplanes website.
What items are returnable?
- Items purchased in the last 14 days.
- Items must have original tags and have not been worn to be eligible for return
- Unused products
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error
Can I return additional items that are not listed on my return?
- Paper Planes IP Holdings is not responsible for any additional item/s returned that are not listed on the original return authorization.
- When the customer creates a return label, the label is designated for the specific units selected, if a customer decides to add more units an additional charge will be taken to compensate for the additional weight.
- Customers who mix any approved returns with non-approved items ( Final Sale items) will have the non-approved items discarded at the cost of the customer. Please make sure to identify all items on your return slip in order to avoid any confusion.